Exchange and Refund policy

If there is an issue with your purchase at, you can call or email us, and we will guide you through our processes. Returns must be done within 20 days from the date you purchased it.


Once the product is received, we will issue you a refund back to the card used in the original order, minus a 15% restocking fee. We do not provide pre-paid labels to return the product back to us and we do not refund any shipping fees.


We accept returns for new and unopened items within 20 days of the delivery date. A refund will be issued to the original form of payment after the items have been inspected, and please allow 3-5 business days for processing after the items have been delivered back to us.

Refund/Exchange restrictions

Unfortunately, there are certain items we cannot accept as a return due to FDA Regulation.

  • Opened and/or used e-liquid
  • Products that were not purchased on
  • Opened and used devices/accessories
  • Shipping Fees
  • No refunds or exchanges on sample packs or bundle deals that are partially returned or opened
  • You will be responsible for shipping the product back to us.

When the returned items are received, a customer service representative will give you a call to clarify what items you would like to exchange for and place your order with you over the phone. You will only be responsible for the remaining amount of an item that is not of equal value. Standard shipping fee will be applied to all orders less than $79.99.



Our policy includes a 20-Day warranty from the date of delivery. You will need to file a warranty claim with the manufacturer if more than 20 days have passed.

We only warranty internal component defects and do not include wear and tear, misuse, accidental damages, leaking, or any other external components.

You have the option of a replacement or a refund back to the original form of payment. We are only able to provide a one time warranty on the item.

Disposable Vapes:

Warranties on disposable vapes are at the discretion of and are on a case basis. 

Please send an email to [email protected] or use our Contact Form explaining the issue as soon as possible. We will take into consideration when the vape was purchased, quantity, and your explanation prior to determining if the device is defective.

If it is determined that the device is defective, we will issue a refund back to the original form of payment.

No exchanges or replacements for disposable vapes.

What is covered:

  • Dead on arrival
  • Auto-firing
  • Leaking on arrival

What is not covered:

  • Flavor
  • How long the vape is supposed to last

Items not covered under warranty:

  • Replacement Coils
  • Replacement Pods
  • Replacement Glass
  • Tanks, Pod Tanks, and Atomizers
  • Drip Tips
  • E-Juices

Please be informed:

*Please keep all defective devices until after contacting us.

*We may request for a photo, video, or for the items to be sent back for inspection prior to approving the warranty.

*Please contact us before returning any products to us so we can give you an RMA form, if the RMA is not included in the package, we cannot guarantee any refund or exchanges. Our contact information is at the bottom of the page.